Pocketbot Support
A question, a bug, an idea? Write to support@pocketbotapp.com.
To help us answer quickly, tell us your device (for example iPhone 15 Pro), your iOS version, the model you were using and what happened. We cannot see your conversations: nothing reaches us unless you write it in your message.
Common questions
I bought Pocketbot Pro and it is not active. Open Settings in the app and tap "Restore my purchases", signed in with the Apple Account used for the purchase. Pro is a one-time purchase and can be shared through Family Sharing.
I would like a refund. Purchases and refunds are handled by Apple: reportaproblem.apple.com
A model does not load, or the app closes while it loads. Each model is rated for your device's memory: Good fit, Demanding or Too heavy. Choose a model marked Good fit, and close other apps before loading a Demanding one.
A download stopped. Model files weigh from 0.4 to 12 GB. Check your free storage and your connection, then start the download again. Each file is verified after the download.
Does it work without the internet? Yes, once a model is downloaded. Only model downloads, web search if you turn it on, and the purchase use the network.
How do I free up storage? Delete the models you no longer use in the app. You can download them again later.
How do I delete my conversations? In History, delete one conversation or tap "Erase all". Deleting the app deletes them too.